Last updated: July 23, 2026
This policy explains when you may request a refund for Gateproxies paid products and services, how to submit an application, how quickly we review it, and when approved funds are returned to the original payment details.
This policy applies to paid purchases on Gateproxies (including wallet top-ups, subscription or plan payments, and paid proxy packages). Free Network endpoints and free trials are provided at no charge and are not eligible for a monetary refund.
Gateproxies sells digital services (proxy access and related account features). There is no physical product to ship. “Delivery” means that paid access, credentials, or wallet credit has been made available in your account.
GateProxies provides digital proxy services. After a successful payment, the purchased service, account access, credentials, or wallet credit will be made available within 3 calendar days, unless a different timeframe is clearly shown for the selected product.
For an active proxy package, the service period begins when access or credentials are made available and continues for the term shown at purchase. Delivery is complete when the purchased access is visible in the customer account or the relevant credentials have been issued.
A refund may be requested when a paid service was not delivered within the delivery timeframe above or when the service cannot be used because of a confirmed technical failure caused by GateProxies.
Refund request deadline: submit the application within 7 calendar days after the purchased service period expires. If the service was never delivered, submit the application within 7 calendar days after the 3-day delivery deadline has passed.
Refunds are only available for an eligible delivery failure or confirmed GateProxies service defect. Refunds are not available if, for example:
Submit one application per transaction by email to support@gateproxies.com or through the GateProxies contact page. Use the subject line “Refund request - GateProxies”.
To help us identify and review the application, include:
Applications missing the account email, transaction reference, amount, or reason may be returned for clarification and will be reviewed once the required information is supplied.
GateProxies will acknowledge and review a complete refund application within 3 business days after receipt. We may request additional information needed to verify the payment, service period, or reported issue. The review period begins again when the requested information is received.
If the application is approved, GateProxies will issue the eligible refund in full within 7 business days after the approval decision.
Once issued, the time until the funds appear may depend on the bank, card issuer, or payment provider and can be longer than our processing period.
Approved funds are returned in full to the original payment details and payment method used for the transaction. We do not send a refund to a different card, wallet, bank account, crypto address, or third-party account.
We may verify the transaction with the payment provider before approving a refund. Refunds are issued only after the payment has settled and the application has passed the review described above.
Please contact support before opening a dispute with your bank or payment provider. Unjustified chargebacks may lead to account suspension. This policy is intended to resolve legitimate delivery and service-defect issues through a documented review.
We may update this policy as products and payment methods change. The “Last updated” date at the top shows the current version. For related rules, see our Terms of service and Privacy policy.
Refund applications and questions: support@gateproxies.com · billing or legal questions: legal@gateproxies.com.